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Worldwide Shipping

Our products reach anywhere in the world

CONTACT

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Shipping & Returns Policy

SHIPPING & RETURNS POLICY PEPITAM S.A.S

Our transportation partner responsible for taking your goods safe to its final destination is FEDEX.

Delivery dates are counted from the confirmation of the payment sent to the mail registered at the time of the purchase. Confirmation will be made on the next business day.

Payments may take up an additional business day while the data is processed and funds come into our account.

Estimated delivery times are:

USA, MEXICO Y CANADA6 days
COSTA RICA, ECUADOR, PANAMA AND VENEZUELA6 days
CENTRAL AMERICA, CARIBBEAN AND LATIN AMERICA7 days
EUROPE9 days
OTHER COUNTRIES WORLDWIDE11 days
  • These times can change either by anomaly, inconvenience, or by shortening. If so, you will be informed within the established deadlines.

In case you have any shipping concerns please contact us at:

  • Our customer service line from Monday to Friday from 8:30 a.m. at 5:30 p.m. (Colombian time): +57 (304) – 2391262.
  • Through our mail hola@pepitamendieta.com
  • On our website www.pepitaandme.com in the ‘Contact’ form

The product may be received and inspected by any person of legal age who lives or is at the place of delivery, for which the signature of the guide of the courrier shall be enough. For units or buildings with security service, reception and signature, name and identity card of the security man is required.

In case the product has signs of damage or ruptures in its packaging at the time of delivery, you must register it in the courrier guide as an observation and communicate with:

  • Our customer service line from Monday to Friday from 8:30 a.m. at 5:30 p.m. (Colombian time): +57 (304) – 2391262.
  • Through our mail hola@pepitamendieta.com
  • On our website www.pepitaandme.com in the ‘Contact’ form

TAXES:

Pepita&Me is not responsible for any local charges that may apply for taxes  or duties in the destination country. Each customer will assume and pay any costs related with these matters.

TRACK YOUR ORDER

You can track your order once it is dispatched either through the link at the bottom of the profile or by going directly to the carrier’s website in the section of track your order

In case you do not receive your order within the stipulated deadlines please contact us at:

  • Our customer service line from Monday to Friday from 8:30 am to 5:30 pm (Colombian time): +57 ((304) – 2391262.
  • Through our email address: hola@pepitamendieta.com
  • On our website www.pepitaandme.com in the ‘Contact Us’ form

NO REFUND, EXCHANGE ONLY POLICY:

Please be aware before you complete your purchase about our No Refund, Exchange Only Policy which you can refer to in our “Shipping & Returns” section.

  • Pepita&Me follows the No Refund, Exchange Only Policy, meaning customers can only exchange items for a different size or style. 
  • Defective products or products with quality issues are eligible for a refund or exchange, for a product of equal or higher value, at the expense of Pepita&Me.
  • For defective products, merchandise refund requests are accepted within the first 5 business days after receipt of the product. The request must be made by sending an email to hola@pepitaandme.com and clearly state the following information: Order number, the reason for return, an image of the product with the defect and size and style of the product.
  • Each case will be subject to a technical evaluation and approval from Pepita&Me. In case of non-acceptance of the returned product, we will inform you via email of the results of the technical evaluation and why it didn’t comply with a refund.
  • Shipping and handling fees are not refundable. 
  • If approved, the reimbursement will be processed via PAYPAL in the 5 business days after the email notification and acceptance of the requirement.


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